Welcome to the Acai Roots Customer Service area. We are committed to providing our clients with the highest level of satisfaction with both our products and services. We are very passionate about healthy lifestyle, quality and tasty food, we thrive to serve our clients, partners and associates. |
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Acai Roots - Contact us
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You can reach us by E-mail at: Sales Department - sales@acairoots.com Customer Service - service@acairoots.com Careers - careers@acairoots.com Toll Free (8:00 am to 5:00 pm PST) - 1-866-401-ACAI (2224) Fax - 1-619-330-2465 Office LocationUS Headquarters8385 Miramar Mall Suite #201San Diego, CA 92121 Ph. (866) 401-ACAI (2224) Fax (619) 330-2465 | ||
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Customer ServiceShippingA shipping fee is charged based on the type of product you purchase. When your order is shipped, you will receive an email with the tracking number. This way, you can check the current shipping status of your order! Please allow up to 48 hours to process your order. Actual shipping time is usually between 2 to 4 business days. Our Frozen Açaí products are shipped from our primary warehouse in California, through FedEx Express service, FedEx Ground, and/or California Overnight (Ontrac) - depending on the ship-to location indicated in your purchase. Orders for frozen açaí products are shipped as follows: Orders for dry products are shipped via regular ground service (Monday through Friday) to all states in continental U.S. International ShipmentsThe shipping charges that appear during the check out process are for orders shipped to the U.S. territory only. If your order is shipping outside of the U.S. a representative will contact you, via email, with the new/correct shipping charges for your order. A customer approval is necessary in order to finalize the purchasing & shipping process. Please note, Acai Roots does NOT ship frozen products to countries other than the United States. In addition, Acai Roots shall not be responsible or liable for packages delivered to you through any third party with whom you have arranged for receiving [on your behalf] after we have made delivery to the address you indicated in your order (e.g., Skybox, Mail Boxes Etc., Postal Annex). Please note: Customs may delay your order. All custom duties and taxes are your responsibility. Sales TaxOnly California (8.75%) residents are required to pay sales tax on their purchase. Return PolicyAll sales are final. Acai Roots does not accept returns for any products that have been opened and/or unsealed. If customer wishes to return a product that has not been opened or unsealed, he/she is required to take full responsibility regarding shipping costs and is also liable and responsible for the product to be returned to Acai Roots in the same condition as it was originally shipped from our warehouse. Return shipping to us is at your expense. The original shipping fees are not refundable in case customer decides to return a purchase. Damaged or Defrosted ProductIf customer receives a damaged or defrosted product, Acai Roots requires the customer to notify us on the same day the product is received through the following e-mail address: sales@acairoots.com. In addition, Acai Roots requires customers to provide 2-4 photos of damaged/defrosted products. A Quality & Control team will evaluate case by case and will determine how to proceed. In order to qualify for refund or product replacement, the requirements above must be fully met. Shipment RefusalsAll refused shipments are subject to a 15% restocking fee or more. Please note once an order has been processed it can not be modified or cancelled. If the shipment is refused a restocking fee will apply. In the case of frozen items, if the product does not return in an appropriate condition (frozen as it was originally shipped), customer will not be refunded any amount. * The original shipping fees are not refundable. Thank YouAcai Roots has been serving its customers for years. We value your preference and business, and is always aiming to serve you with the highest respect and support. We take pride in our customer service, which is a top priority of our operations; please do not hesitate to contact us at anytime. | ||
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Acai Roots Reviews and TestimonialsFind below why we are one of the leading acai brands in the World - we are not saying it, our clients are. All of the testimonials below were unsolicited:
"Both my husband and I started using Acai berry powder over a year and a half ago and love the results from it. We feel our immune system is raised high enough to ward off most sickness things, like colds and sniffles as well as our joints no longer ache like this used to do. We have wonderful energy from the smoothies I make daily.
We've tried other products of Acai berry, but the powder from AcaiRoots, is far the best for us! We don't get the calories but all the benefits the Acai berry has and gives! Wouldn't go a day without it. Thanks Acai Roots for providing this wonderful product... and keep up the great work!"
Deborah and David Haste, No. Carolina
"Thank you for producing such a wonderful, delicious, healthy product!! We first tried it when I was diagnosed with a chronic & extremely painful disease, which requires me to take daily medication. Due to this, I began having minor liver problems and was feeling very tired. I started drinking an Acai Roots smoothie for breakfast every morning, and my liver problems disappeared, my energy increased, and I feel so much healthier! I have also lost several pounds. I cannot say enough good things about your product! Best regards, and thank you! Michelle Baranek"
Michelle Baranek, San Luis Obispo, California
"I wanted to write to let you know how happy I am with the freeze dried acai powder. My roomate just purchased 5 lbs to share with me and one other friend. We are all blown away with the amount of energy that is packed in the powder. I have told several friends, and shared smoothie samples with a lot of friends to help spread the word. I fell in love with acai while traveling in Brazil in 2006 and 2007."
David Ambrose, Oregon
Wow!!!!!!!!!! This Blueberry smoothie is incredible!!!!!!!!!!!!!!
Shawn Collins, Paterson, New Jersey
"I will always be a good customer!! AcaiRoots really is the best I have tasted. Keep up the awsome service!! I LOVE ACAI ROOTS!! Your customer service is AWSOME!!!"
Adrian Iriarte, OCEANO, California
"Thank you. Your product is fantatic. I received it the other day. It is fabulous. May you all have a great New Year! Thank you! Regards, Seb Cannata"
Seb Cannata, WETHERSFIELD, Connecticut
"I just have to tell you that I love your product Every morning I along with a co-worker go to a local sandwich shop and get an acai bowl. It\'s so delicious and filling that I have it 2-3 times a day. Today I went to Frazier farmers market and picked your product up so I can now make it at home ~ anytime day or night. Keep up the excellent work."
Martie Botero, San Bernardino, California
"I waited to finish a jar of acai powder from Sambazon before I opened a 1 lb pack of the freeze dried powder from you. Yours is much darker, richer and seemingly stronger than Sambazon's. I have been familiar to acai since going to the bjj Mundials in Rio in 1999. What a great product you have. Thanks! Mike"
Michael Flitter, New Hope, Pennsylvania
"Acai Roots powder is great, I like it! The best! Sincerely,"
Boštjan Kuralt, Slovenia
"Thank you for your prompt delivery of Acai Roots Freeze Dried Powder! They are very flavorful mixed with juice and puts pep in your step. I think they’re fantastic. I shared some with my daughter and she loves them too. Placed my order for ten more bag of this tasty berry! It’s a pleasure doing business with you! Thanks again, Susan Miller, Elkhorn, Wisconsin J"
Susan Miller, ELKHORN, Wisconsin
"I am fascinated by your product. Although an American, my wife is Brazilian, and she is there now visiting family. "
Fred Cornetta, Woburn, Massachusetts
"THANKS!! RECEIVED MY TWO BUCKETS OF DELICIOUS ACAI TODAY!! YUMMY STUFF! THANKS FOR INTRODUCING THIS TASTY, NUTRITIOUS BERRY TO THE STATES! IT’S GREAT! TAKE GOOD CARE AND HAVE A WONDERFUL WEEKEND! RESPECTFULLY, SUSAN MILLER"
Susan Miller, ELKHORN, Wisconsin
"Ola! I have just come back from Brasil (Rio, Ilha Grande and Buzios) where I ate acai everyday. I have been drinking acai smoothies for a couple of years now, but the acai bowls in Brasil are just so amazing and so much better. When I got back just this Monday, I was craving acai so much. I tried the Haagen-Dazs sorbet, but it is terrible. I tried your product and yay! I can have tasty acai here in San Diego. Thank-you!"
Devin Mack, San Diego, California
"Hi, I'm very happy about your product. I have told my friends about acai, they havent try it, but would love to. I\'m planning to organize a get together for about 15 friends, so they can learn more about acai roots."
Arlene Gonzalez, San Diego, California
"Please send me 2 more buckets. It really is the best. Craig"
Craig Parkin, San Francisco, California
"I ordered Acai freeze-dried powder exactly a week ago and it arrived at my door here in Australia today! Outstanding service!. Thanks for the great service!"
Bob Itami, Australia
"The product is great! It reminds me of coming off of the beach and getting a Misto Quente and an Acai. I'm sharing it with my friends that enjoy Acai and don't know where to buy it."
Kenny Kovin, San Diego, California
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| Retailers | |
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Acai Roots RetailersLooking for a local retailer where to buy acai? Find Acai Roots products in the finest retailers in your region, from West to East Coast: California, Hawaii, Florida, New York, Nevada, Arizona, Virginia and expanding! You may also order our products directly from our website in bulk and bundle packages.       
Want to have Acai Roots products at your retail store, juice bar, gym, coffee shop? Let us know the best way to reach you by filling out the below form with your contact and company information:
I am a *:
Consumer OR Business First Name * :
Last Name * :
Company Name :
Website :
Phone Number * :
(e.g. xxx-xxx-xxxx)
Email Address * :
Fax :
Address :
Address 2:
City :
State :
ZIP CODE :
Country :
Message :
* required fields
Acai Roots is constantly looking to expand its distribution and retail presence. To refer a retailer around you, please fill out the form on this page providing a name and a telephone for contact at the specified retailer. Sincerely The Acai Roots Team | ||
