Frequently Asked Questions

All of our products are natural and our açaí sorbet, juices, mixes and superfoods are certified organic.

All of our products are vegan.  We love our animal friends!

All of our products are non-GMO and we don't use fillers or juices in any of our products.

You can opt-in to our subscription service where for 5% off you can make your order recurring.  Note you will have to make an account on our website to opt into recurring orders.

There are subscription options at the day, week and month level to suit your specific needs. Cancel anytime through our website or contact us at sales@acairoots.com

We have warehouses throughout the US to ensure your order will arrive in one to two days.  Please note that we only ship out the product on Mondays, Tuesdays and Wednesdays to ensure safe, intact arrival.

So if you ordered frozen product on a Thursday, your order would be shipped the following Monday.  Refer to our shipping policy for more information.

Once an order is placed, we recommend opting in to receive text updates from FedEx so you can stay up to date on the status of your package. You will also receive an email with your tracking number once your order has shipped.

Our sorbet is a time-sensitive product.  Despite every package containing roughly 20 pounds of dry ice, leaving it outside for an extended period of time can result in partial melting.

If the product is only partially melted, you can re-freeze with no issues. However, if the product is mostly liquid it should be discarded.

To avoid issues with melt the customer is responsible to ensure they make arrangements to be present when the delivery is made.

Please note that items are perishable and sales are final. Once an order is placed you have 24 hours to cancel or your order will be non-refundable. For additional questions please contact sales@acairoots.com